Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Elevator Service
    2. HVAC
    3. Janitorial
    4. Mail Service
    5. Maintenance Requests
    6. Parking
    7. Security
    8. Signage & Directory
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Bomb Threat and Suspicious Device
    5. Civil Disturbance
    6. Elevator Malfunction
    7. Fire and Life Safety System
    8. Fire Emergency
    9. Fire Prevention
    10. Flooding
    11. Homeland Security
    12. Medical Emergency
    13. Power Failure
    14. SafetyMax
    15. Severe Weather and Natural Disasters
    16. Threatening Person and Armed Intruder
    17. Toxic Hazards
  6. Rules and Regulations
    1. Rule and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. SUSTAINABILITY

Maintenance Requests

One North State utilizes a web-based tenant request system called MRI Angus.  This is a user-friendly application that requires login credentials that tenants can access from the convenience of their desk using an Internet browser. MRI Angus enables you to enter and track all services requested, view the status of your requests at anytime from anywhere and to view and download billable request detail information. Please contact the Building Manage­ment Office to learn how to become an MRI Angus user for your organization.

 

Engineering and maintenance personnel are available Monday through Friday (excluding holidays) from 6:00 AM to 9:00 PM. For emergency maintenance after normal business hours, please contact the One North State Security Desk.